"A Step In The Right Direction"
Step Forward of Oregon

Limited Warranty


Limited Warranty Policy:  These Orthotics are warranted against defects in materials or workmanship.  Due to the nature of the manufacturing process, we cannot warrantee against heat and/or abrasion.  If the Orthotic should ever break, return the Orthotic to our office for a free replacement.  If after 90 days of wearing the Orthotic you are unsatisfied with the results, please return the Orthotics with proof of purchase (or photocopy) for a refund.  A service fee of $125.00 will be retained from all refunds.  No refunds will be made on products returned after 4 months from the purchase date.

HOWEVER:  If you are not having success with your orthotics, contact us!  We can solve almost any problem through the mail or over the telephone, and if needed will refit your orthotics to get the proper fit.  There may be a charge associated with refitting, to be determined based on circumstances.

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.  ANY EXPRESS WARRANTY BEYOND THAT SET FORTH ABOVE SHALL BE VALID ONLY IF GIVEN IN WRITING AT THE TIME OF THE SALE AND SIGNED BY AN OFFICER OF KEVIN EKERSON.  BUYER'S REMEDIES AS STATED HEREIN ARE BUYER'S SOLE AND EXCLUSIVE REMEDIES, AND KEVIN EKERSON IS NOT LIABLE FOR ANY DAMAGES WHETHER ORDINARY, INCIDENTAL, OR CONSEQUENTIAL.


 

PRIVACY POLICY 

     Step Forward of Oregon is strongly committed to protecting the privacy of its online users.  We do not collect personally identifiable information about individuals, except when it is knowingly provided by such individuals.  We do not share voluntarily provided, personally identifiable information for any purpose other than its intended use.

     Step Forward of Oregon believes that privacy on the Web is important, and we encourage you to read our privacy policy carefully, so that you will clearly understand our commitment and our method of collecting and using information.

Information Collection and Use

     Step Forward of Oregon collects personally identifiable information when you use certain features of this website.  Step Forward of Oregon uses the information collected only to fulfill your requests for information, products and services.

Web Log File Data

     We collect some basic web log file data about site visitors.  This information includes domain names, website traffic and server usage statistics.  This information is used for site management and administration and to improve the content and overall performance of our site.

Third-Party Service Providers

     Step Forward of Oregon may engage reputable third-party vendors to help us manage our website and allow us to better service our visitors.  Step Forward of Oregon never shares with third parties any personally identifiable information you provide when requesting information, except as required by law.

Links To Other Sites

     This site may have links to other sites we think may be of interest to our visitors.  Their purpose is to provide visitors with convenient access to other sites that might interest them.  A link to another site does not imply an endorsement of the site's content or services.  
We are not responsible for the privacy practices of sites not owned by Step Forward of Oregon.  We encourage you to read privacy statements at any site that collects personally identifiable data.

E-mail Communication

     Step Forward of Oregon does not collect your e-mail address unless you voluntarily submit it to us or choose to communicate with us via e-mail.  We do not sell or rent any e-mail addresses.  When you send email in to Step Forward of Oregon via the Step Forward of Oregon website, your message and e-mail address will be forwarded to the appropriate department within Step Forward of Oregon.

How We Use the Information

     Step Forward of Oregon uses the information you provide to fulfill your online request, facilitate customer service and inform you of our services.  We do not rent, sell or otherwise provide visitors' personal information to third parties, such as marketers. 
     It is possible that we could be forced to disclose personally identifiable user information in response to a search warrant, subpoena, or court order; that can happen to any organization keeping records.  Disclosures may also be appropriate to protect our legal rights and the security or integrity of our website, or to avoid liability.  Those kinds of disclosures are highly unlikely, but possible.

Policy Changes

     We will promptly post any changes to our privacy policy on the Step Forward of Oregon website.

Deletion and Removal of Information

     Non-identifiable information in our database will not be deleted.  Like all responsible website publishers, Step Forward of Oregon maintains backup files as a protection against natural disasters, equipment failures, or other disruptions.  Backup files protect you and us because they lower the risk of losing valuable data.  Removing a record from our main files does not remove that record from any backup systems.  It may take up to six months before all the information in a backup record is completely erased through the normal recycling of backup files.  In the meantime, as long as backup records exist, they receive the same privacy and security protections as our other records.